24/7 Veterinary Emergency Services
Emergency Services FAQ’s
Our emergency service is fully staffed and is available 24 hours a day, 365 days a year.
- Do I need to call first?
No appointment is necessary for emergency services, but please call ahead. This will allow us to be best prepared for your arrival. We may also be able to suggest first aid measures you can take immediately to improve the outcome of the situation.
- How long will we wait?
Our emergency department sees patients on a first come, first served basis. Extremely critical and life-threatening cases take priority. We will do our very best to accommodate you and your pet as quickly as possible.
- How much will it cost?
If your pet requires diagnostic tests or hospitalization, you will be presented with a treatment plan outlining the estimated costs for your pet’s medical care. For patients admitted to the hospital, a deposit will be required with the balance due upon discharge. Payment is due at the time of service for all outpatient visits. We accept all major credit cards, approved checks, ATM transactions and CareCredit, a veterinary financing service.
- Is a doctor always here when pets are hospitalized?
AnimERge employs several full-time veterinarians and a support staff of technicians, client care specialists and assistants. There is always a veterinarian and a team of trained staff on site to assist you and provide continual care and supervision in the event that your pet requires hospitalization.
- How will my regular vet be informed of my pet’s emergency treatment?
In the event of an emergency, we suggest that you call your regular veterinarian first. This will alert your vet that your pet has a problem and you may be provided with initial advice. Many local veterinarians will refer you to AnimERge for evaluation and treatment if they are unavailable or based on the type of care your pet requires. If your veterinarian refers you to AnimERge for emergency or specialty care, they will send over your pet’s medical records. After your pet’s visit, we will contact your family veterinarian to inform him or her of your visit, advise them of what diagnostic or therapeutic treatments were administered, and provide a complete summary so that their office may provide any necessary follow up care.
- What is the procedure for discharging my pet?
Clients with pets cared for by our emergency service are typically advised to pick up their pets by 8 a.m. on weekday mornings and transfer them to their regular veterinarian’s facility if they require additional or ongoing care. Our emergency doctor will call your veterinarian regarding the transfer and be sure that all records are sent over at that time. If a patient is too unstable to safely transport, or if a pet owner specifically requests ongoing 24-hour care, we will continue care at AnimERge and promptly fax records to your family veterinarian’s office to keep them up to date on your pet’s condition. If an examination reveals a need for complex surgery or other specialty care, we will make every effort to contact your veterinarian to discuss the case and determine your preferences for case management.